Headcount Planner,, Worldwide Capacity Planning
Amazon Hyderabad, Telangana, India
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Amazon Hyderabad, Telangana, India
3 days ago
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DescriptionAt Amazon, we are working to be the earth's most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you want to help us build the place to find and buy anything online, this is your chance to make history.
The Worldwide Capacity Planning (WWCP) team is looking for a talented senior analyst to join the Customer Service (CS) Capacity Planning team in support of Strategic Projects. This role requires strong analytic skills and business acumen and working with stakeholders on strategic projects within CS. Examples of project work may include support of long-term CS site strategy; planning model input forecasting and general project evaluation for CS network cost, quality, scale, flexibility and business continuity. The ideal candidate will have a strong analytic background that enables them to manage global capacity network planning, a demonstrated ability to think broadly and strategically about customer service initiatives and the ability to persuade executives to build consensus on objectives.
Key job responsibilities
- Working on a diverse project portfolio supporting CS Capacity Planning initiatives and strategy.
- The successful candidate will work in lock step with multiple business teams, CS Operations, Global Outsourcing, Program Management and Finance leadership.
- Create optimized headcount and hiring plans for Amazon’s Customer Service business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectivenes
- Partner with customer service technology teams on new initiatives, including launch of industry-leading decision support tools
- Create new reporting & analytic opportunities by analyzing and understanding key planning processes
- Coordinate with Operations, Global Outsourcing, HR/Recruiting and Finance teams to analyze historical data and forecast demand
- Support local site management teams to optimize staffing requirements
- Thought leadership on integration of new products/services supported by CS.
A day in the life
“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, Please Apply"
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
Basic Qualifications
- Bachelor's degree in business or analytical discipline
Preferred Qualifications
- Master's degree in supply chain management, operations, engineering, analytics or related field
Company - ADCI HYD 20 SEZ - H94
Job ID: A2662533
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Information Technology and Customer Service -
Industries
Software Development
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